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10% off all prints until April 2019! Enter code ‘Relaunch10′ at checkout.

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Payment

All online payments are taken securely through BML ‘s PayPal account. PayPal accepts all major credit and debit cards including VISA, Mastercard, Maestro and Amex. You do not need a PayPal account to make a purchase – simply use the checkout as guest option after you are directed to the PayPay payment gateway to complete your purchase without having to create an account.

Delivery

All BML prints are supplied card backed with a cellophane wrapper, then packaged flat into a shallow canvas box for secure delivery. We offer Standard Delivery on all orders:

Standard Delivery (delivery expected within 6-7 working days of placing an order) = £6.00

Whilst we make every effort to ensure goods are delivered as promptly as possible, we do not offer any guarantees that your item will arrive by a specific date. At busy periods (ie. Christmas), your delivery may experience additional delays.

Delivery charges apply to the entire order and are not payable per item.

Local collection

All BML prints (except screenprints – see below) are printed to order via the good folk at Square Studios in Harrogate, North Yorkshire. If you would like to arrange pickup from them during normal working hours, then please contact them on 01423 547166 to arrange a suitable time for collection. Please have your order reference number to hand when calling.

Our screenprints are produced in limited batches but are not held in stock at Square Studios which means you must pay for delivery separately. If you are based in Leeds then please contact us prior to placing your order as you may be able to collect your screen print direct from our Leeds studio. We’re unable to take payment face-to-face, so please order via the website first.

Please note, no prints (other than screen prints) are held in stock at either Square Studios or the BML studio in Leeds.

Refund policy

Because all our products are custom printed to order, we cannot accept returns unless there is a fault.

Faulty / Damaged Goods

If we shipped you the wrong item or your item arrives damaged or in poor condition, simply email us a digital photo of the damaged or incorrect item and the shipping container to our main email address:

sales@printsforcharity.shop

Please include in the body of the email: your order number and item code, a brief description of the reason for the return, and tell us whether you are seeking a replacement or a refund. Please send your request within 14 days of receipt.

Your request will be processed within 48 hours and you will receive an email letting you know your replacement is under production or your refund is being processed. If you select a refund, you will be refunded the full cost of the item including the cost of delivery.

Refunds

Refunds will be issued by the same means of payment as you used for the initial transaction. You will not incur any fees as a result of such refund. Except in the case of Photo Returns, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

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